PRIVACY POLICY

Last updated: June 24, 2026

Thermal Digital ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our forms, and the services we provide to painting contractors and trade businesses across the United States. By using our website or submitting information to us, you agree to this Privacy Policy.

1. Information We Collect

Information you provide directly. When you fill out a form, book a call, or contact us, we may collect your name, email address, phone number, business name, company website, and any details you share about the services you are interested in.

Information from clients. If you become a client, we may collect business information, account logins, content, and materials needed to deliver our services.

Information collected automatically. When you visit our website, we may automatically collect technical data such as your IP address, browser type, device information, pages viewed, and how you interact with the site, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide the services you request.

Confirm and remind you of appointments and bookings.

Deliver, manage, and improve our services and your projects.

Process payments and manage billing.

Send service updates and follow-up communications related to your request or active services.

Send marketing communications when you have opted in.

Maintain the security and performance of our website and systems.

Comply with legal obligations.

3. SMS and Text Messaging

If you provide your phone number and opt in, you may receive text messages from Thermal Digital. We offer two separate consent categories:

Non-marketing messages: appointment confirmations, appointment reminders, booking-related messages, service updates, and follow-up communications related to your request or scheduled service.

Marketing messages: promotional offers and updates about our services.

Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for assistance.

No mobile information sharing. We do not sell or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile information is used solely to deliver the messages you have consented to receive. Any data sharing with service providers is limited to what is necessary to operate our messaging and is not for third-party marketing.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not work properly without them. We may also use analytics and advertising tools that collect usage data to help us measure and improve our marketing.

5. Third-Party Services

We rely on trusted third-party providers to operate our business, which may include platforms for customer relationship management and automations, payment processing, website hosting, domain registration, email delivery, analytics, and advertising. These providers process information on our behalf and are expected to protect it. Their use of your information is governed by their own privacy policies.

6. How We Share Your Information

We do not sell your personal information. We may share information only in these limited circumstances:

With service providers who help us operate our business and deliver our services, under appropriate confidentiality obligations.

When required by law, legal process, or to protect our rights, safety, or property.

In connection with a business transfer, such as a merger or sale of assets, where information may be transferred as part of that transaction.

As stated in Section 3, we never share mobile phone numbers or SMS consent with third parties for their marketing purposes.

7. Data Retention

We keep your information for as long as needed to provide our services, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

You may:

Opt out of marketing emails by using the unsubscribe link in any marketing email.

Opt out of text messages by replying STOP.

Request access to, correction of, or deletion of your personal information, subject to applicable law.

To make a request, contact us using the details below. We may need to verify your identity before acting on certain requests.

10. Children's Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be posted on our website with an updated date. Continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Thermal Digital

Cicero, IL

Phone: (708) 780-0807

Email: [email protected]

Website: thermal-digital.com